Santa Clara, CA: A proposed $26,250,000 settlement has been reached in the class action lawsuit pending against WEN Hair Care Products.
The class action lawsuit was filed in December 2015 against Wen Hair Products and the manufacturer Guthy-Renker after thousands of women complained of hair loss after using Wen Products. The popular infomercial hair care brand allegedly includes severe and possibly permanent Wen Hair Loss. Other Wen side effects include rash and burning eyes.
The proposed Settlement contains the following material terms: The settlement class is defined as All purchasers or users of WEN Hair Care Products in the United States or its territories between November 1, 2007 and August 1, 2016, excluding (a) any such person who purchased for resale and not for personal or household use, (b) any such person who signed a release of any Defendant in exchange for consideration, (c) any officers, directors or employees, or immediate family members of the officers, directors or employees, of any Defendant or any entity in which a Defendant has a controlling interest, (d) any legal counsel or employee of legal counsel for any Defendant, and (e) the presiding Judge in the Lawsuit, as well as the Judge’s staff and their immediate family members.
The settlement consideration consists of the $26,250,000 (the “Fund”) settlement fund which shall be used to pay for administration and court costs, legal fees, and other related costs, and to pay Class Member claims and provide Incentive Awards to the named plaintiffs.
There are two Settlement Classes, namely, Tier 1 and Tier 2.
Tier 1 Class-Wide Flat Rate Claims consists of any member of the Settlement Class who purchased Wen Hair Care products and does not timely request to opt-out of the settlement class. They shall be entitled to submit a claim against the Fund for a one-time flat payment of $25 per person as compensation for claims of misrepresentation regarding the qualities and attributes of WEN Hair Care Products, or undocumented claims of bodily injury, including but not limited to hair loss, hair damage, scalp pain or irritation, after using WEN Hair Care Products. Five Million Dollars ($5,000,000) of the Fund shall be set aside to pay Class Members making Tier 1 claims.
Tier 2 Documented Adverse Reaction Claims shall consist of any member of the Settlement Class who alleges to have suffered bodily injury, including but not limited to hair loss, hair damage, scalp pain or irritation,as a result of using WEN Hair Care Products, and does not timely request to opt out from the Settlement Class, may make a claim against the Fund for reimbursement of amounts spent to redress such alleged injuries, as well as an injury award designed to compensate the Class Member for any alleged injuries sustained, up to a maximum of $20,000 per Class Member, as set forth below. To make a claim under Tier 2, the Class Member must submit a valid Tier 2 Claim Form and supporting documentation, as set required by the Settlement Agreement.
The Defendant also agrees that all labels for WEN Cleansing Conditioner created after the Effective Date shall bear a common sense caution materially consistent with the following: “If you experience any adverse reaction after using this product, immediately cease use and consult a physician.”
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I received info on this lawsuit a while ago. I filled out my information and never heard back.
Posted by Valerie Lozon
on
I am also a victim of this horrible WEN hair-care. I purchased this product between 2014-2016. I used it everyday for a few months I didn't noticed the bald spots until I was deep cleaning my hair after a dusty four wheeler ride in the Northwest. This scared the crap out of me I thought I has Health issues. I couldn't figure out what was wrong until a hair dresser saw my balding and asked what I was using for my hair care, I told her WEN Sweet Almond Mint Cleansing Cream shw told me to stop immediately because that's what causing my hair loss. She told me too look online at other stories like mine. This is wrong it ruined my beautiful native american and we honor our hair in so many ways it hurts to look at my pictures with this discrete thinning and balding. No its 2019 and now I'm out of luck. :( I have proof even....... What should I do?
Posted by Ria Fisher
on
Check from WEN CLASS ACTION LAWSUIT arrived today. Range 2 of Tier 2 payment for $3968.34.
NO amount of money will undo the damage this product has caused in my life physically, emotionally, or professionally – as well as in the lives of thousands of other women.
My hair has been destroyed by WEN-it will never be the same again. After 5 years of no regrowth, I’ve had to accept this fact.
Reading all the posts from literally 1,000’s of women on many different websites about people’s traumatic WEN experiences is very disturbing and just breaks my heart. I feel for every one of them. A woman’s hair is such an important part of her identity and emotional well being…
While I’m very “grateful” for the monetary award I’ve received-I can say I DON’T understand the methodology they used to arrive at the awarded dollar amounts for plaintiffs. My documentation/experience was concretely in their written outline of RANGE 3 OF TIER 2 (which had an award range of $7,500 to $12,500). The award granted me was in RANGE 2 ($2,500-$7,500). I honestly feel that there was simply way more plaintiffs than they bargained for and too little money awarded for distribution.
I don’t feel anyone was given what they really deserved. I personally think that only people that submitted proof of harm should have been eligible for awards. There are many people who collected money who didn’t experience any physical trauma/damage… which isn’t really fair in light of how many people did experience damage and received too little.
It’s very sad to read the nasty comments and see people attacking each other over things that aren’t even in anyone’s control. No one had any control over what the outcome of the distribution amounts would be… so why be ugly towards one another? As women, we need to have compassion for each another.
And although I don’t understand the process the lawsuit administrators executed-what I DO get is that no one is a winner on any level here. It’s a loose, loose situation for everyone involved.
And for our emotional well-being-we all need to move forward…
I just hope that every woman who has been negatively affected by this product USES her VOICE to WARN other un-suspecting women about the potential caustic damage WEN can cause.
I’d wish someone had warned me…
It’s the RIGHT thing to do. And it’s the least I can do for others.
Reply
Posted by Rosie Warren
on
I submitted the required information and have not gotten a response about anything. ??/ I would like to know one way or another. Have the case settled ? Thanks in advance for a reply.
Posted by Lisa Case
on
I submitted a Tier 2 claim and because after using this product for a long period of time clumps of hair was coming out on my brush and I had a massive bald spot on the back of my head.
I am disgusted and looking forward to getting my money.
Posted by Thom Hull
on
I WAS A WEN CUSTOMER FOR 3 YRS. MY HAIR WAS ALWAYS THICK AND COMPLEMENTED BY EVERYONE. THIS YEAR I JAN.17 I STARTED HAVING CLUMPS COME OUT DAILY EACH TIME I COMBED IT.
STOPPED USING IT IN MARCH 17. HAIR HAS NOT GROWN BACK...! JUST HEARD ABOUT CLASS ACTION LAWSUIT ! WHAT IS NEXT.
Posted by Suzanne Bonner
on
For QUESTIONS ABOUT THE SETTLEMENT HAVE YOUR CLAIM ID READY:
June 5, 2017
FINAL APPROVAL HEARING AT 1:30 P.M.
U.S. District Court for the Central District of California
350 West First Street,
Courtroom 5D,
Los Angeles, CA 90012
Posted by Suzanne Bonner
on
Just a reminder to those seeking answers about the WEN CLASS ACTION LAWSUIT...DO NOT WRITE QUESTIONS HERE. This is a comment section.
That means Comments, statements ONLY here. If you ask a question here it will NOT BE ANSWERED. If you have questions open up your application for this suit (which is now closed now and the court proceeding where scheduled to begin June 5th, 2017 1:30
Posted by Suzie Garnett
on
I used Wen for about a year. I had gorgeous, beautiful long curly hair! Everyone complimented me on it. It was down to my waist. Within 3 weeks at the end, it was brittle & dry & started breaking off shorter & shorter until, overnight, all my hair was gone & I was BALD!! I also broke out in deep, painful lesions I never wanted anyone to see! It was mortifying! I had what looked like baby chicken fuzz all over my scalp with complete bald spots & no way to conceal them! I've never been so DEVASTATED in my life! Had to buy a couple wigs...a pain. I'm disabled as it is & now I've lost the last physically beautiful asset I had. Sad.
Posted by Shelly Brooke Wright
on
I purchased many kit's from QVC of Wen. Me and my daughter were using it. My daughter started telling me and showing me huge clumps of hair she was losing in the shower each day. She asked if it could be the Wen, so I looked it up and was told that hair could do this at first because you're not using shampoo anymore and that it would stop making hair fall out in a few months. Well it continued to happen to her over 6 months (she even got a few scabs/sores on her scalp). I again got concerned so I looked it up online and was horrified to find out this was the cause of it and I told my daughter to keep using it after she first brought it to my attention. Thank God my daughter has a ton of thick hair and the hair loss not noticeable to others (just to my daughter). She was losing so much hair that her dad went and got a drain trap because she was clogging up the drain with hair in the shower daily. I would like to join this action please.
Posted by Andrea Watson
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i purchased several supplies of wen
Posted by karl gremler
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frist I shaw my wife hair becoming thining to no hair at all , then its now my trun...I pray that my son does not become,blod thanks a lot WEN.....my and wife hide in our house now...we used wen 7 to 9 years........
Posted by deb chaves
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i experienced hair loss and itching and very promptly stopped using products but it took awhile for hair to grow back
Posted by Speedway
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Special master who is paying this person,I feel he might not be fair in the wen hair.I think as long as you got a picture of hairloss.proving wen took your hair out..that should be good enough.a before picture of your hair and an after hair damage picture
Posted by carrie hernandez
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How do I put my name on the claim?
Posted by Nancy farner
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I would like to file a tier 2 complaint against WEN I bought it several times and have experienced significant hair loss.
Posted by Nancy Cole
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I purchased Wen Hair Care products in April and June 2016, because of TV infomercial. My hair started falling out and thinning, and then bald spots became visible. My hair has not grown back.
Posted by Sheneca & Alicia Burnett
on
My sister and I bought this product after seeing it aired on HSN and we both experienced thinner and shorter hair. Hair fell out in clumps. This product has our hair significantly. We had long beautiful curly hair, now its horrible. SAD!
Posted by Joellen Anguella
on
Was using this product since 2013. Hair started falling out in clumps every time I would wash my hair. I stopped taking my supplements thinking they were the cause not my Wen Conditioner. I stopped using this product after hearing about the lawsuit. Hair is still falling out but not as much and my scalp is still damaged!!! Wen stripped me of my confidence and my quality of life!!!
Posted by Sara Petrichko
on
This product promotes hair loss.
Posted by Velma McKen
on
I used Wen for 3 months and my hair fell out in chunks. I had to cut it off and regrow my hair.
Posted by shelly voorhies
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Wen was given to me on my 49th birthday, as a result of using it for 1 month, I had to have my hair dresser give me a completely new style and cut off more than 5 inches. She said my hair was seriously damaged and thinning. We couldn't figure it out. Makes sense now! This was Oct. of 2015.
I stopped using Wen after that because I wasn't sure what was causing the problem.
Posted by Michele McCuen
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i have purchased the product for a long time. for a long time I could not figure out why my hair was becoming thin and breaking and falling out. I was losing more hair than my dogs winter coat.
Posted by Vanessa Luna
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I now have lost a lot of hair
Posted by Tiffany yates
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I qualify. Purchased because of commercials...hair started falling out in chunks. Three dr. Appointments he finally figured out to stop using it. Called wen to file a report! Never reimbursed
Posted by Christy D Larson
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I pitched and used this product also it made my hair sticky and when I'd wake up in the morning I'd have like dreadlocks, it was a nightmare
Posted by Patricia Stulov
on
ADD my name to the list don't have receipt of item i purchase, thrown out both the product and bill.
How do i be part of this class action claim?
Posted by JeanetteC
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I had purchased this product as well, and it literally burned my scalp, left me scared with bump and sores.
Posted by Denise Gendreau
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I got a rash after using wen Produ ts on my hair.
Posted by Ray Botts
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I qualify for tier 1 because I purchased and used these products based on the marketing and commercials.
Posted by Rochelle Sullivan
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Have the symptoms wasn't aware of all the prior complaints. Stop making this product
Posted by Karin Sanchez
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Bought this product through a tv add. After using for a couple weeks my hair became brittle and felt thinner. I stopped using it. Purchased last year around november 2015.
Posted by Andrea Ornelas
on
I got small pimple like bumps in my scalp and my hair became damaged at the ends-massive, and lots of my hair fell out.
Posted by Carla Tyson
on
I used when.for years via gunthy reckar.y hair thinned put a lot. Never was notified of class action suit. How do I become a plantiff.
Posted by Adrian Guilford
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I purchased the item and my hair broke off extremely. Now I develop sores in my scalp and rashes around my ears, head and forehead .
Posted by Admin
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Hi Julia,
If you submitted a complaint at BigClassAction.com, you can check your complaint submission status here: https://www.bigclassaction.com/status.php
Posted by Julia McCullough
on
How do know that my complaint has been accepted?
Posted by Theresa Reyes
on
I submitted a claim but could not find a picture with proof I found one so I would like to follow up
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