San Francisco, CA: A settlement has been reached in a class action suit against Dell concerning allegations that Dell and the other defendants engaged in wrongful conduct by failing to disclose that there was a cost for the first-year at-home service contract, and by representing that at-home service would occur on the next business day after a customer initially requested service from Dell.
Dell has agreed to establish a $30 million settlement fund to pay out eligible class members.
To be considered a class member of the Fiori v. Dell class action lawsuit settlement, you must be a consumer in California or Arizona who purchased a Dell notebook or desktop computer with an at-home service contract directly from Dell between January 1, 2000 and July 31, 2010. Class members who submit valid claims postmarked by the deadline of May 20, 2011 will receive either a $10, $8 or $4 cash benefit from the Dell service contract class action settlement. Those who wish to exclude themselves from the class action settlement must submit their request by February 22, 2011.
In addition to cash payments, the Dell service contract settlement will require Dell to implement the following changes to their sales practices for at least two years:
(I) Invoices and acknowledgements sent to consumers will not list $0 next to Service Contracts that are sold with the computer system;
(II) The price of a Service Contract sold with a computer shall be disclosed to consumers in the invoice, acknowledgement, Service Contract, or accompanying documentation; and
(III) Dell will disclose pricing information for Service Contracts for its computers on its website and by telephone.
