Santa Clara, CA: A media telecom settlement has been announced by The Federal Communications Commissions (FCC) that will resolve allegations that AT&T Services “crammed” unauthorized third-party charges on consumers’ wireless telephone bills.
According to the FCC, because it considers unauthorized charges and fees on consumer telephone bills an “unjust and unreasonable” practice, unauthorized charges are barred by the Communications Act.
The FCC held that AT&T allowed scammers to charge consumers $9 dollars a month for an allegedly sham directory assistance service. The scam was revealed during an investigation by the US Drug Enforcement Administration into to drug-related scams.
AT&T will issue full refunds to all current and former customers victimized by the alleged scam. The refunds will total close to $6.8 million. Additionally, AT&T will pay the US Treasury a $950,000 fine.
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I have been with att for a very long time. Each month I check bills from months past and compare them. They aren't the same. I have called them several times about this and they give me the run around or they tell me its the taxes. its not fair that they charge so much and our bills aren't the same month after month. I have also notice this on my husband cell bill. Never the same and I'm also checking my parents bill as well. I have tried to call to help my parents out and they tell me the same thing. And they have been with att for well over 20 years. not fair. how do I file a claim? where?
Posted by Beverly Rocha
on
With ATT since the 1990's including cell phones, internet, TV and land based phone. Rates rising every other month for years. My husband or I was on phone with them constantly. Finally changed in 2017. Then they tried to claim that I had not returned equipment that had been returned before the due date. After speaking with 5 or 6 people (the first one advising that they had in fact received equipment on time but they had failed to process it until the next month. Invoices for $690.00 continued. ATT turned the account over to 3 collection agencies initially stating that I had not returned equipment at all, then I had returned it too late. Had to send all documentation of conversations with all ATT employees to last collection agency with a note that I would contact an attorney if I heard from them again. No word in several months.
Posted by Linda duncan
on
Hello my husband and I have been with att for over 22. Bill changes all the time. When we get the bill we look at each other to see how much this month. Something needs to be done about this. Add me
Posted by Matt
on
I have been with AT&T for a year and a half now because they are joined with Directv. I waste about a half hour to an hour on the phone every month asking someone in customer service why my bill is MORE than what I signed up for. Then they transfer me to someone else who goes over the same questions I already answered. I get put on hold for 15-20 minutes so they can try and figure it out. AS of 10/14/2017 a representative did all of the above and came back and told me to try and call again next month to figure out my over charges. Great Business Scam. 6 more months of this and I am done with AT&T. Sorry Directv
Posted by Jan Mitchell
on
What is with this company? Every month our bill is different. Always another fee for something.
Posted by Richard Real
on
I have been with AT&T for over twenty year, sign me up.
Posted by Donna Belanger
on
Have been a long time customer of at&t bill is never the same
Posted by Carla Chambless
on
Bill IS ALWAYS CHANGING AND THE TIME i HAVE TO TAKE TO GET IT FIXED MAKES ME UPSET FOR SURE. YOU SHOULDN'T HAVE TO CALL A BIG COMPANY LIKE THIS OVER MISTAKES! i HAVE BEEN A customer for 20 yrs with AT & T. They were Cingular at one time. i AM READY TO FILE!!!
Posted by Dora Pertuz
on
My bill keeps getting high every month. They lied and said that if I got directmtv my montht bill would go down. Lie Lie. Every month is higher.
Posted by Sheila Devera
on
WAS A CUSTOMER AND HAD PROBLEMS .
Posted by LASHUNA EDWARDS
on
AT&T HAS DOUBLE CHARGED ME REPEATEDLY ON MY ACCOUNT BUT DENIED THAT IT WAS THEM THEY ALSO PUT MY ACCOUNT IN COLLECTIONS FOR UNPAID BALANCE OF THE OVER CHARGED AMOUNT
Posted by Melanie Moore
on
I had at&t in 2013 the ad read 2free phones and free activation with purchase of a 2 year contract with unlimited internet and talk and text for $99 each line. Totalling $198.00+tax. Well I received my first bill and it was $1376.00. For 30days of service. Not $198+ tax.
When I confronted at&t with this issue of over billing. They simply replied "well once you've followed thru with your contract, we will adjust your rate. This made absolutely no sense to me. So I paid the $700 cancellation fee and disconnected service. Now they are telling me I still owe $1400 for the phones. I dont understand
Posted by Carolyn layne
on
I've used at&t years and my bill is never the same. I have to call to have bill corrected every other month. It's really annoying.
Posted by Toni Kirkland kirkendoll
on
They allow direct tv to go in my account and steal money
Posted by Lisa miller
on
They have over charged us for many years an they charged us every month for higher taxes , now we found out we had a auto safety 2.99 charge on our bill for years an never even knew it.
Posted by Ella
on
AT T is a fraud company they quote a price then within the Month it's goes up,when you ask the Rep.they start with explaining all the added taxes and fees that made your bill go up which was outstanding for internet and telephone started out 14.00 for internet went up to 60.00 telephone 25.00 go up to over 50.00 when you get the bill its over $100.00 just Highway Robbery.
Posted by Arlana Y Napper
on
My bill keeps getting higher and higher and higher
Posted by EWren
on
I was a customer for 16 yrs with AT & T. They were Cingular at one time. Where do I file a claim?
Thank you for your prompt attention to this matter.
Posted by Sade McClinton
on
AT&T has constantly overcharged my account in the past. They have double charged me in the amount of 200.00 on my bill and blamed it on my bank. They were paid in full before I terminated the account. Then they put e in collections and reported me as owing. The was after they were overpaid due to charging over payments on my account.
Posted by Phares Hillery
on
Tax me over 300 dollars
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