A lawsuit has been filed and is seeking class action status against UPS for allegedly wrongly profiting off of UPS Store and Mail Boxes Etc. franchisees by billing them for differences in shipping rates. The lawsuit was filed in US District Court in San Francisco and claims franchisees weigh and measure customer packages in their stores, and charge customers accordingly. They then ship the package to UPS, where the company re-measures the package and charges the store owners for the difference.
The lawsuit argues that franchisees have no ability to contest the revised measurements and cannot reassess customers for the additional charges. It also claims that UPS uses inaccurate and unfair methods of measuring the packages.
