United Parcel Service

A lawsuit has been filed and is seeking class action status against the courier service regarding brokerage fees charged for items shipped from the US to Canada. The case was filed in the BC Supreme Court and has been filed under the Class Proceedings Act. The lawsuit claims the UPS brokerage fee is "so harsh and adverse as to constitute an unconscionable practice." Most people are informed about shipping and handling fees and government levies, but UPS also charges an undisclosed brokerage fee once the package has been delivered. The lawsuit accuses UPS of misleading and deceptive practices by failing to get the consumer's consent, not telling the consumer about the fee and not allowing the consumer to arrange their own customs clearance.