A lawsuit has been filed and is seeking class action status against the owner and operator of True.com, an online dating web site. The suit was filed in the District Court of Dallas County, Texas on behalf of customers who were charged service fees by True.com after canceling their subscriptions. True.com notes that memberships can be canceled at any time. True.com charges its customers monthly service fees in excess of $50 per month and charges its customers' credit card or bank accounts for these fees.
True.com advertises on its web site that memberships can be canceled at any time. However, the complaint alleges True.com does not accept cancellations in writing or on its web site, but will only accept cancellation requests made over the phone. The lawsuit claims True.com bills its former subscribers service fees, even after those subscribers have attempted to cancel their subscriptions over the phone, and that this is done without the knowledge or authorization of the former subscribers.
