A Washington homeowner has filed a proposed class-action lawsuit against Trex Company, Inc, claiming the nation's largest manufacturer of wood-alternative decking is selling flawed products, and fails to live up to its guarantee when its products fail.
Mark Okano, a Gig Harbor resident, claims his 2-year old deck made entirely from Trex product began degrading, cracking and rotting in July 2008, but the company refuses to reimburse him for the costs associated with repairing the deck -- specifically the cost of labor to remove the bad boards and install new ones.
Okano claims in his lawsuit that the company touts its product as superior to alternatives and charges high prices for the premium product, but fails customers in honoring warranties when problems arise. He claims his deck is unsafe and unusable as result of the product's faulty performance.
The lawsuit seeks to represent consumers nationwide who either purchased or obtained Trex decking material that exhibits defects including peeling, rot, splintering, checks, cracks, decomposition, flaking, bowing, expanding, swelling and more. The proposed class period ranges from Aug. 1, 2004 until present.
The lawsuit names several counts against Trex in addition to the violation of the Magnuson-Moss Warranty Act, including violations of state sales and consumer protection statutes. The suit seeks reform of Trex's warranty documents, awards for damages under state sales, warranty, consumer protection laws, trebling of damages where permitted, and punitive damages.
Trex Decking Products Class Action Legal Help
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Our deck began flaking, cracking and molding over the last few years and we found out about the class action lawsuit. Trex has offered to cover cost of materials $3700 to replace, but is refusing to cover the labor costs of $15,000 to replace their product. This is completely unfair and should be covered under warranty.
Posted by Kevin balke
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I have first generation Trex decking which has faded bad also bad mold I just found out about the class action my deck looks terrible Trex should stand behind this and I never got the word about the lawsuit if no justice I will go to consumer affairs
Posted by Thomas Bouland
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I installed 730sqf of trex decking and it has swelled cracked buckled up very mad don't know what to do we are selling our home and Iam going to have to pay a lot of money to replace it so we can sell it tell everyone I know about trex and how the stand by there products
Posted by Terry Willims
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My Trex deck began swelling within a year of its installation. It was properly installed with enough space between individual planks, but now it is almost solid, with very little area for rainwater drainage. Plus it soon faded and looks like second rate material.
Posted by Karen Fineide
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When Trex allows dangerous decking to remain in place because they are too cheap to stand behind their product, they then should be sued for any harm that comes to people as a result of their poor product. These suits should include all harm that can come from falling when the product scales and weakens/breaks or when falls occur as a result of the slippery, mildew, slim which is most evident when the deck is wet and transforms into an ice rink.
Posted by anthony cacchillo
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Filed claim agst Trex, TX00017287
Sent inspectors out twice, which itself is suspicious. Deck from 2010 is warping and is a safety issue.
Can you help?
Posted by California
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I paid for Trex in order to have maintenance-free, trouble-free decking. Now my management comapny recommends complete replacement, so I'm faced with major repair bills. The bid they provided specifies replacing with WOOD.
Posted by California
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This deck material "Trex" is junk. It started falling apart shortly after it was put in. Peeling, warping, flaking, cracks, rotting, swelling, mildew. Pretty much unusable because we feel it's dangerous. This company sells this material at a high price. They state it will outlast any other product. Obviously this is not true. We want our money back.
Posted by California
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My Trex Deck looks horrible and is completely flaking up and falling apart. It needs to be replaced.
Posted by Utah
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I have a deck made of Trex that began chipping and flaking at only 1 year old. It is now about 3 years old and needs to be replaced completely. This is a new house and the deck was built with it, so I don't have original receipts; although my builder did confirm it was Trex Material.
Posted by New York
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Trex will not listen to complaints; they simply send a boilerplate letter using "environmental issues" as an excuse to deny responsibility. They offer to send a cleaning kit. I used a product recommended by the deck supplier and mold reappeared within 2 weeks. This problem lasted all summer. The blogs are full of people with same complaints.
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