Santa Clara, CA: An unfair business practices class action lawsuit has been filed against Sprint Communications Inc, alleging the communications company has overcharged its customers through auto-withdrawals from their bank accounts.
Specifically, the lawsuit, filed by Nadene Moore, claims that Sprint repeatedly overcharged her account on a monthly basis for wireless service on her computer. According to the complaint, Sprint withdrew $7 monthly instead of the pre-agreed $5 per month, causing Moore’s bank account to go into overdraft resulting in overdraft charges being applied to her account.
“In multiple instances, defendants have debited plaintiff’s and also the putative class members’ bank accounts extra funds on a recurring basis without obtaining a written authorization signed or similarly authenticated for preauthorized electronic fund transfers from plaintiff’s and also the putative class members’ accounts,” the complaint states.
Additionally, Moore claims that Sprint engaged in nefarious credit collection activities in an attempt to get more money from her.
Despite multiple overcharges of her account, Moore claims Sprint repeatedly contacted her, attempting to collect additional money from her, after she stopped the automatic withdrawals. According to the complaint, Sprint engaged in deceptive attempts to make her believe that she was behind on her payments through false representations of her debt.
According to the complaint, the practice of unauthorized overcharges was widespread, affecting “hundreds if not thousands” of Sprint customers.
The suit claims that Sprint is in violation of the Electronic Funds Transfer Act and Rosenthal Fair Debt Collection Practices Act. Moore is seeking class status for all consumers who have been subjected to unauthorized account withdrawals by the wireless provider between January of 2016 and January of 2017, estimating the number of customers who were victims of unauthorized withdrawals could be in the “hundreds if not thousands." The ultimate size of the putative class will be established through an examination of Sprint’s records, the complaint states.
Moore is seeking statutory damages of $1,000 per class member for each of the alleged violations of the Electronic Fund Transfer Act and RFDCPA, in addition to costs, reasonable attorneys’ fees and prejudgment interest via a jury trial.
The plaintiff is represented by Todd M. Friedman of the Law Offices of Todd M. Friedman. The case is Moore v. Sprint Communications, Inc., case number 1:17-cv-00188, in the U.S. District Court for the Central District of California.
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3 lines paid upfront for the phones bill was suppose to be 173 a month but it was 300 first month and service was off because i refused to pay double now they say i owe 1900 for a contract that they breached by overcharging me
Posted by Dawn DeBlois
on
I'm dealing with deceptive business practices from Sprint right now. I have to wonder why this isn't culminating into a class action suit yet.
Posted by Dana Millet
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I could tell you a story almost identical to many of these above. I have exsperinced the same treatment, I would'nt beleive anything they say, LIE,LIE LIE!!!!!
Posted by Suzanne
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I bought 2 phones through the apple employee purchase program, this is an offer from Apple to my company that I work for. Spint added the $25 subsidized phone charge without my knowledge, even placed my initials in the box electronically. When I called about the new charge, Sprint claimed this was a valid charge and continued to charge me for it for 2 years. I paid $500 for the phone they called it a discounted phone, $500 + $25 a month for 2 years is $1100 for an Iphone 7 plus that I could have paid full price for only $800. Does look like a discounted phone to me, sounds more like a scam.
Posted by Roddy Creswell
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Joined on the framily plan (friends and family) with a coworker. Paid first month in advance, when I left sprint I was not under any kind of contract. I provided my own phones I had purchased from another coworker. When I left sprint they said they would leave my phone on till the 18th of the month because I was paid up till then. I agreed. After that I Got a bill in the mail for the month after my account was closed. I took all of my paper work to the sprint store where I had signed up, they said it was a mistake and it would be taken care of. I continued to get a bill saying I owed them money. They reported it to the credit reporting agencies. Rather than have that on my credit report I decided to pay them the $66 they claimed I owed them, they said it would be taken off of my credit report. My credit score fell from 843 to 717 because of these evil thieves. I told them this and the woman snickered about it. This company is the the most evil, slanderous, and outright shameless companies I have ever dealt with. I would not be spending my time posting this but this happened in April of 2017 and it is now august of 2019. These lying, thieving, slanderous pieces of **** haven't taken this off of my report, said they reported it as paid but can't take it off of my report. These people lied to me, stole from me, and muddied my name. May Karma strike them hard!!!!!
Posted by Bryan
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Flex lease plan was sold with an option to buy.
At conclusion of lease obligations the ‘ buy’ option (with instructions) was confirmed in documented Sprint transcript. Attempted to make purchase of phones and was told after hours and hours of ‘customer service’frustration, that the option was not allowed in NY. Misrepresentation caused inflated buy out costs and the phones had to be returned.. Time spent for clarification was in the many hours and over multiple conversations with sprint. Switched to Verizon.
Sent phones back to sprint and was subsequently charged for a cracked screen. Pictures taken prior to shipping show no crack on screen. Only resolution offered was for me to file a UPS claim. No photographic evidence from sprint was provided. Problem is the ups claim could take many months for resolution. And credit agencies are notified by sprint after 45 days.
The Invoice for this supposedly damaged phone was only accessible via Mysprint which does not allow access to anyone after leaving sprint. Was told the only way to get that bill was to go to the sprint store 1/2 hour away. Requested that this inaccessible invoice be printed and sent thru us mail. Waiting.
Credit threatened with non payment.
Despicable company.
Posted by Roman Stefaniv
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I been sprint customer from March 2012 till November 2018. When I disconnected from them they bill me one extra month. I contacted sprint customer service, they can't explain why I have to pay that, just said that I have to pay. Then I opened dispute with my bank about that charge. Bank asked my proofs(statements), which I gave them. After 2 month dispute was approved and closed. Then I received letter from collection agency. I contacted sprint again and again they can't explain why I got this charge. Then I received email with "device lease" letter, which explained charges. But I wasn't was lease customer. I been prepaid customer with own phones. I googled reviews about sprint and that is not first time sprint doing this...
Posted by Nelson ramos
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I had sprint for about two years the reason i sighned up wass suposible free phones 4 lines 170 a month a year later they were charging me 230 a month without my knolege i called for months because i super slow internet they kept giving runaround never credied account saying they would or would keep me on phone for hours asked for breakdown of bill they never knew what charges were for finally switch cariers they claim i owed 1000 dollars kept getting dropped calls and no explanations kept trying to charge all my credit cards without authorisation overdrew my bank over 900 dollars without permission it like your word against theirs you cant do anything they steal from you and you cant do anything they should be shut down
Posted by Lisa
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I was a customer for over 15 years and recently left them; turned the phones in and was waiting for an up to date bill for the payout of the lease term. NO OPEN MONTHLY BILL JUST THE LEASE PAYOUT!!!
I sent a payment in December and the other day i noticed that they automatically did a withdraw from my account. I NEVER Authorized them to withdraw $515.00 from my account. Now I had to do a dispute with my bank and have been told that it can take several weeks before I get the money back. I called sprint of course you sit on hold - get transferred atleast 5 times and then suprise you get disconnected!!!!
They stole from me and it is not ok.
Posted by Angie morin
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Our story is the same as everyone here. After being with sprint for 3 years we had enough and went with another company. For 3 years our billing was never the same every time the new bill came I was on with them trying to get bill fixed we started out with the half off promotion and it was a fight every month for 3 years. So we went with the other company they bought out our contact sprint said we owed the 976.68. Everytime I got something in the mail called them and explained to them that the refund check was sent to them as of today dec 23 they took every penny out of my bank account. Without permission. I have never had automatic bill pay. I would go in store or pay by phone. I need help they have no permission to just take when ever they want. If we the consumer was to do that we would be arrested and charged with thief
Posted by Shannon Cardea
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Sprint used deceptive tactics to get me to leave their store with cell phones that could not be added to an existing phone line & then proceeded to try & bill me for service on a line after spending 10! Hours on the phone & in their store to cancel service. They lied about their abilities, lied about performing the cancellation & lied about their services.
Posted by Lori A Hammel
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I am on ssi and had sprint take $426.00 off my debit card all at once.
I am very sick person I need that money to eat and get my medicine PLEASE HELP
Posted by Rene neal
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I had a Sprint acct for 8-10 yrs was, homlessin 2016,I asked them can I get a cheaper plan,they said no,then my phone broke,hadn't used phone service for a year,I explained my situation,they couldn't do anything for me,so I was paying 169 for 2 lines faithfully, knowing that my phone was not working,so I just stop paying them, customer service sucked,I work in a call center,they were transferring me to different Dept, hanging up,I asked for calls to be pulled tha were recorded, this happened ever time I called in a six month period,an it's all notated.
Posted by Debra Rausa
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Fed up Sprint. Seems like every month my bill is a different amount. Keeps getting higher. Called a year ago for new promotion to lower bill and they did but didn't tell me its only good for a year and after that it would go up $200 more a month. They never notified me when promotion was up. Also, added a line to my account without my authorization and now charging me for the line. If I cancel it they will charge me $750. Dealing with this issue for over a month.
Posted by Melisa
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I have had several issues in which Sprint promises one thing and does another. Overcharging for devices that were paid. Charging different prices for agreed amounts. Charging for canceled lines to switch to a new number and never cancelling the line. This is a problem not only at store level with under-qualified associates but also countless phone calls where you have to repeat your issue, over and over again and spend countless hours on the phone to get call backs or no response whatsoever. This company has the WORST customer service I have ever experienced, especially considering that they are blatantly ripping off their customer with fast-talking associates who try and get you suckered into a "new" and "better" deal. I am so frustrated that there is little you can do as a customer against corporations who honestly do not care about their customers or the service that they are providing.
Posted by Siaka H. Kamara
on
When i first singed up with sprint i signed up for the 4 line deal for a $100 and was told i would only be paying up to 140 at the most but my bill was 177 for nearly 6 month and they claimed it was because i activated my phone on two separate days so i let it be thinking that was the case so after a couple of months i upgraded all 4 phones and again was told i would be paying a certain amount at the time i think it was around 220 at most saying it wouldn't change my bill that much but instead was paying 350 and i found out by going into the store when this happened after arguing over the phone for hour that this couldn't be my bill and the manger at the store had look over my records and stated that sprint changed my plan without me knowing and 2 month prior to the deal ending per the contract signed and have continue to increase the bill slowly every month coming up with false charges
Posted by Shakira
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I was mislead to switch from the company I had for many years to Sprint. The rep quoted me a monthly bill. I noticed on day 2 that someone about my bill was not right. I called a rep and a received an "answered" to my question. Next day, another question came up. I was only 4 days in with sprint and I had already called the company 10x about my billing. They had something tracking your usage even when you are a UNLIMITED Plan Customer. By the way they were tracking my usage I estimated I was going to be over my by bill every month even though I had an unlimited plan. I contacted the company's upper management team, and spoke to an executive team member that verbally indicated I was okay to return the devices and my account will go down to 00.00 balance after devices were returned. Well, 2 months had gone by and sprint is sending me bills for over $2k. I submitted the executive team my receipt of the return devices after he requested them, not to mentioned he never told me he was going to need them to close my account when on the phone with me. I am in such a stress dealing with this. I don't understand how is it that the upper, executive team, contacts me after my complain and the situation cannot get resolve even with them. I did everything I was told to do, to return the devices, to submit the receipts of the devices returned, but 2 month after I submitted them, I get a bill indicating they haven't been able to confirm I returned the devices. This company is unfairly misleading their consumers and they are knowingly committing unfair, misleading and deceptive practice. I'm so stress and frustrated with them.
Posted by Corrina
on
I switched from Sprint to us cellular my bill was high and there service was bad in the area I lived in. I was not in a contract but I was leasing 2 phones. When I ended sprint said they would send boxes so I could send the phones back and I would be mailed a final bill. Neither came I went to go pay my rent I couldn’t get the money out my account was over drawn sprint took $855 way more then I should have owed them. When I called they said I owned the phones and it was fees for ending a contact early but later when I talked to a supervisor they said I wasn’t in a contract. I was told I verbally agreed to allow them to take money out of my account it’s bs they shouldn’t be allowed to do this to people they really screwed up my finances I had no problem paying them off what I truly owed them not for them to help them selves .
Posted by Sara
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We switched to sprint from Verizon because it was supposed to be 4 line unlimited everything 100.00 a mth when we were talking with the sales rep I ask how much will our bill be a mth he explains about $130.00. NOPE the bill keeps going up every mth but nothing is charging with the service and when I called they said they could take off the insurance on the phones to make my bill less.when I look over my bill I see a west valley city sale tax then a west valley city gross receipt tax.and a bunch of other strange tax charges on my bill
Posted by Sean Banks
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Crazy, my story is the same. Told my bill was one thing and then overcharged month after month. Spent 30+ hours on the phone trying to get it fixed.... Then when I decided to switch carriers they tried to submit two unauthorized payments of over $2300 to my card. God bless fraud protection or they might have gotten away with it. When I spoke to Sprint they denied having tried it but my bank printed records of their attempts....
Posted by Melissa Brown
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I've filled out this form to the right twice. I really think we have a case, me and about 75 other people were charged for our Sprint bills on Accounts we never paid with, or only paid our bill one time. IN fact I have a contract on pdf from Sprint during the time I used that card and it is NOT signed by me. I have copied the facebook Sprint page where me and many people are saying same things, that we switched from Sprint and only a month later they charged all kinds of bogus amounts to accounts that were never authorized to pay bills to sprint automatically. In my case they charged my Paypal (maybe cause I live in Texas? a no fault state) my paypal Mastercard that I paid my bill with one time in 2016. And it's attached to my ebay which is why I rarely use it to pay bills, I haven't been able to sell anything on Ebay for 6 months. So not only did they get my for 500.00, they have costed me about 200.00 a month for 6 months now. Why wont anyone respond to all of our complaints, they are legitimate. We wouldn't come here and post if we didn't think this is against some types of laws. They are the only company doing this, and it's just wrong.
Posted by Rebecca
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I have a two year contract with sprint and my bill keep changing almost every month their reason is the the deal expires. Mean while the sales person never mentioned that the deal period is different from the contract period. As a result, they take more than expected from my account because I have autopay. I have been trying to resolve it with them but to no avail.
Posted by DARREN GROB
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$25.00 "Subsidized" phone charge on a phone that I myself owned. Nefarious dealings and no where in the contract does it say anything about it.
Posted by Lorna Tran
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We are another victim of Sprint's deceptive practices and empty promises. How to I add our names on this class action lawsuit? We paid termination fees but our account is still not terminated, and continue to receive monthly bill. After disputing our bill, they promised to zero out our account and close our account by the end of the day. Yet 2 weeks after our dispute, Sprint still charge our credit card (which they have on file).
Posted by heather voisard
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I was told by the sprint rep 1 price and my bills are 80 a month more than what i was told. I have tried several times to rectify this circumstance with no resolved outcome.
Posted by Phyllis Crutchfield
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I have been dealing with Sprint over billing my account for 6 months and I am fed up. I spent weeks going over my bills only to realize the unauthorized changes to my account. I am fed up.
Posted by Erica Haynes
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Being told my bill would be one price and having sprint taking more money then agreed upon for months and feeling as if they are still taking too much money after calling multiple times.
Posted by Caroline
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I was on chat with Sprint for 5 hours last night because they placed me on a new plan which was $35 more a month. Prior to this, I made myself perfectly clear stating that I wanted a cheaper plan. Please add me to your list cuz my bill just keeps going up and up.
Posted by richard d spires
on
I switched to sprint in 2016 from verizon when I switched I opened up 2 lines one for me and one for my at the time wife. When we split up my ex refused to pay her phone bill because the lines were under my name, she went and got a new phone with a different company. I payed her billed for as long as I could eventually I could not keep up with the payments and I defaulted on my contract with sprint. My assumption was that sprint would send my debt to a collections agency. Just last week I noticed my bank account was in the negatives Sprint had taken 1200 dollars out of my account. When I called them the rep that I spoke with stated that I would be getting the money back in 3-5 days. I waited then called sprint and was told that I would not be getting the money back and they will not tell me the name of the person that I had spoken with. Sprint claims that signed a contract that states they can take money out of my account for any payments that are owed to them without my consent. There is no way this could be right, you cant just take all the money that someone has. I would like help with this situation.
Posted by Tiffany
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Our experience has been exactly the same as so many of you. Signed up for a "two year" promotional contract to switch from ATT in December 2016. In December 2017 my bill went up by about $90 because "the promotion part ended in one year" but the contract lasted two years. OK. Got three lines and two "free" tablets with $10 activation per month. Once two years was over Sprint wanted $300 for each units or to return them or to upgrade to cause extended contracts. We kept paying for another year as we were told the now $20 per month extra charges would go toward payoffs of the units. Not true, One year later nothing changed, we still owed almost $300 per unit. )That is that is $1500 to keep phones and tablets I had been paying towards for three years.) My bill has been way over $300 per month snowballing to this date. My bill was supposed to be $175. per month. Employees all tell different stories. Felling scammed.
Posted by Jacqualine Jarju
on
Signed with Sprint in November 2017 during a Black Friday promotion. Phone bill has been constantly going up and I am being charged for a monthly lease on a tablet that was supposed to be free. I made a referral to a friend whop urchased a five line family plan and their bill was supposed to be less than $250 a month. The bill has been consistently higher. They were supposed to get $250 referral visa card and $100 visa card for an accessory promotion. They've received only $100 of the referral monies back. Also have nit received the $450 in visa cards for the buyback on a phine lease when he transferred from T-Mobile. Difficult to get any resolution from the customer service line. We want to leave Sprint after only a few months. Terrible service. Would like to be involved in class action.
Posted by Ronda Brewer
on
I am having the same issues with sprint to the point where my bill has went up to over 400 a month who do I contact for help.
Posted by Merwyn Oliveria
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I have the same issues as those who have posted from Nov – Dec 2017. My wife and I wanted to lower our monthly phone bill and Sprint had a deal to get two (2) iPhone 7s for free, two (2) $100 Visa gift cards, and pay off our previous mobile phone cancellation fees. We have autopay and it seems to work fine plus my military discount was applied and that actually works. However, my biggest F’n problem is that I haven’t gotten my Visa cards and my cancellation fee from Verizon was never paid or reimbursed. I went on the Sprint website to submit the information required to get the Visa cards and the site kept rejecting my phone serial numbers. I contacted Sprint and the foreign representatives were useless. I then went to the store I got the phones from and they provided all the info off their computers. They kept saying I should receive the cards in 90 days. I got the phones in May 2017. It’s F’n New Years 2018 and I haven’t gotten crap! Still no reimbursement from Sprint and no cards. I went to a main Sprint store and they basically told me I have to deal with the mall store I got the phones from. THIS IS A SPRINT PROMOTION!! WTF?? So I talked to the manager that where I got the phones and he was very nice to look into the issue. And he said this is what Stupid Ass Sprint told him:
“The reason the CBO is not going through is because the buybacks processed in May correspond to APRILIPHONE promos – the customer is instead getting service credits on their device leases. The CBO is not combinable with the APRILIPHONE code – the customer would have to process a third phone to be eligible for the CBO.
If the customer is not aware that their buybacks were used for the APRILIPHONE promo instead of the CBO – the upside is that they are saving $27.09*18 = $487.62 - $283.22 = $204.40 more than if they applied the buyback to the CBO.”
Basically, these idiots are telling me I have to get third phone to get the promo. The Promo we requested was the 2 iphone 7s. There was nothing about 3 phones. It’s like these idiots don’t even know which promotion they offered me when I signed the contract. And just like one of the posts below, I’m finding out that we are leasing the phones also. I was with Sprint for over 20 years before I switched to Verizon because I got a discount through my company. But we F’d up and got lured into the 2 iPhone7 rip off.
I’d like to start my own lawsuit with this piece of shit Phone Company. I had been loyal to them in the past and they don’t even recognize my history. All these companies take advantage of the consumers.
Posted by Cheryl Gruwell
on
I am so sick of Sprint! Since we leased new phones, our bill has been incorrect! I have called numerous times, visited the store and have been online to figure this out. They are not giving us our 50% off of our equipment! The last attempt was a chat. She said "oh, only pay this amount each month even if you get a higher bill"! Now, of course they are sending us texts bugging us to pay the balance! My daughter gets her bill each month and sends it to a sprint rep to fix it each month! CRAZY
Posted by Autumn
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I have only had sprint for a few months and nothing but problems. I am set up on auto pay. First few months they say the auto pay was declined by my bank. Even though I spoke with my bank and gave them permission on the auto pay and had the funds in there. They tried to hit me with late fees and I had to threaten to get an attorney involved before they refunded me. Still have not seen my visa gift cards from our promotion. Also, was signed up for a free trial of Tidal. When the free trial was up me and my husband unsubscribed and sprint still charged us. Just got off the phone fitting with them to get that refunded. They are nothing but problems!!!
Posted by Randy Fraley
on
My wife and I had a contract with them, this is the reason we switched, add me if possible!!! THANK YOU:
Posted by Rosa Resto
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I had Sprint for over 5 years and I feel like my bill keeps getting higher. I hear commercials about promotions but nothing ever applies to me. I tried to switch to a lower plan but it turns out it's not that much different. I also had them take a payment out of my account without being authorized and I had an overdraft few because of it. Sprint is really expensive.
Posted by Brandy Villagomez
on
So I has sprint for a little over 2 years had gotten 4 new phones about 3 months after on June 19 I take my family on vacation to California 1st and for most the reception wad carp almost the whole drive and we r coming from wi but fast forward to july 6th we come back to wi someone Brock in to are house I had my 2 children leave the phones home and they have been stolen ok so I get I still owe on the np I keep paying I have now called to tell them to shut those lines offfast foreword to August 2nd 2017 I go into a sprint store to put 2 devices on the 2 lines that are supposed to have been stoped fast forward 2 week I get my bill instead of 4 lines there are 6 lines I am.now paying for come to find out they never deactivated the 2 lines people are still out there useing them what the are u kiding
Posted by Victor Macchio
on
Switch to sprint after same promotion was given and of course I am paying as much as I was with my previous provider in the service is horrid .
I got rid of two lines and they still have it unlocked one of the phones after about a month .
Wassail their customer service gives you the excuse that the problem is in the “back office”
And even a manager can’t solve it for you it is so Third World and despicable .
When all the phones contracts are up I’m switching
But would be glad to get in o a class action suit.
Posted by Amber A
on
This was the message I sent to a chat representative after many failed attempts at contacting a manager or supervisor on the phone:
I would like to start by apologizing to the representative that gets this complaint as I know it is not your fault and you were not the one whom made us these promises. You may want to involve a supervisor right away as this will take a while since there are several issues. I am on a family plan under Alex Nelson and Amber Avery. I have been with Sprint for roughly 9 years and have been happy with the service until now. I recently convinced my boyfriend to make the switch to Sprint from T-mobile, but we have had nothing but problems since. I have tried calling the main customer service number as well as speaking to the representative and manager of the store we purchased the plan at without resolve. The sales representative no longer works for the company and I was unable to get a call back from the store manager after making multiple calls to the store and being placed on a call back list (in his defense, I believe the new iPhone had just come out so I am sure he was genuinely busy).
1. The sales representative, Joe, that originally sold us the plan quoted us at a monthly rate of $134.xx specifically mentioning it was after taxes and fees. Our bill has never been that low and seems to consistently keep getting higher. He also quoted us at a 50% rate for our S8 and S8+ that were put onto our plan. This may have been misinformation on the part of the Sprint sales representative, however, I would like to have our monthly bill corrected and a credit reflecting this change for the past three months since this is what the man representing Sprint quoted us, and this is the amount we agreed to (slightly less than T-mobile or we would not have switched to this plan). I do not expect to receive the 50% off rate for the phones as I am trying to make a reasonable compromise and not entirely throw the company under the bus for one bad representative.
2. There are supposed to have been two discounts on our plan since the day it began. The first is a discount for auto pay that we set up with the representative the day we signed up, yet somehow have been accruing late fees. The second is a discount for being a Firefly Credit Union member. The representative told us that since the auto pay was set up using a Firefly Credit Union checking account, that the discount would automatically be verified and there was no need to take any further steps for it to be applied. I would like to have this discount applied to the account and a credit reflecting the last three months that should have been on there as well.
3. When switching from T-mobile, Sprint was supposed to buy out the contract. The necessary documentation was brought into the Apple Valley Sprint store roughly three months ago. Recently, we received a final notice from T-mobile saying the bill was never pain and it is heading to collections. This needs to be resolved immediately as it is now affecting our credit.
4. We have had spotty reception and many dropped calls since joining the family plan. There were also 3 days thus far where we could not make outgoing calls. We have done updates and factory resets to no avail. I am unsure if this is a problem with Sprint’s service or with the design of the S8 phone, however, paying for a calling plan that frequently does not let you make calls or have a conversation seems foolish. If this is a problem with the phones themselves, we would like to trade in our phones for ones that get better reception. If this is a problem with Sprint coverage, we will need to figure out other options for service.
5. I spoke to a nice young woman last week that re-assigned our auto-pay and reversed the late fees for the last two months. This conversation took over 45 minutes with all of the checking around she had to do so we were not able to address these other issues. I would like to verify that the auto-pay issue has been resolved and we will not be getting anymore late fees in the future, as I see a balance due that has not been withdrawn from the account yet.
I appreciate your time and assistance in this matter, again, I know it is not the fault of whomever gets this complaint or even the manager that receives it afterwards. It just seems like each representative that we talk to is pushing us off onto someone else and we just want to have these issues resolved.
None of these issues were able to be corrected and when I asked to cancel services since we were unable to make phone calls or have conversations on a regular basis, I was told we would have to pay our full bill, pay the balances of our phones, and turn over our phones to Sprint in order to cancel the service.
Posted by Julian
on
Sprint has people to call and harrass me & my spouse whom has been already given permission to deal with my bills. (sprint in particular) We have paid sprint off sometime ago and have proof but they keep calling and harrassing for more money. They also promised to remove it off my credit score in which they put a negative mark on there for switching. We switched due to the many issues with text ads and with the service while they tried to talk us out of it and attempted to mess with us emotionally over switching.
we switched to Mobile whom stated business to business the would pay off our contract for switching and they did. Sprint made this hard all around due to all the time we had to litterly take from our busy days to handle this mess.
All honesty, leaving sprint is like breaking up with a super crazy relationship that comes back to stalk you.
Is there something we can do?
Posted by Aurea Suss
on
At the moment I am in a major battle with sprint. My account is on auto pay. We switch from Verizon and TMobile to sprint almost two years ago. At the time we had a total of 5 phones. We chose a family plan and proceeded with the process of turning in our phones. We were told we would recieve a gift card for each phone which we could use to pay off any pending balance with our previous providers. Well we only received two of those gift cards and after repeated phone calls to sorint and being redirected to a third party I lost hope of ever retrieving those cards. Recently we found out that although we paid a large deposit, turned in three Samsung phone and two Iphone that we have been leasing phones from sprint rather than paying them off. I called sprint and said.. .are you crazy, why in the world would I ever lease a cell phone. I gave you phones that I practically owned that were worth $500 to $700 a piece. We never received the full amount of money you owed us for our phones and now your telling me I dont own the phone you gave us and that when my contract expires come this december that I have to pay $175 per phone in order to walk away with them and cancel my contract. I am so furiius. I asked for a full copy of my billing records and warned them that if I find one discrepancy in what I agreed to and what they have chosen to charge me that not only will they lose a customer but I will find a lawyer to rip them a new asshole. I told the poor representative on the line that I dont blame him, obviously he just works there but he should know that he is working for an unethical company that is basically committing highway robbering. Last time a company pissed me off it was AOL. I wrote one letter to them and a month later I received a check for $2,500. No lie. I will make it my fucking mission to distroy Sprint's reputation and every single person I talk to from this day forward will hear what an unlawful, unethical piece of shit company they are. Anyway, Thank you for listening. Good luck to all of you.
Posted by Jillian Johnson
on
We had the unlimited Family plan.. our bill went from 140 to 400 per month .. ??? Really ?? really ?? that is totally unethical and unbusinesslike .. they kept saying our bill was behind .. we made sure we paid on time and was still considered behind? Truth?? you can never be on time with sprint ..So we left sprint ..tmobile paid our leasing and other fees and SPRINT still wont release our iphones that tmobile paid for .. say we owe them 217.23 now this is for the month of Sept through october .. NEWS flash Sprint we had no service with you during that time ..unlock our phones
Posted by Luisa Ferrer
on
I bought 2 iPhones on December 23 2015, i didn't have good reception in my area I called customer service to solve this problem never helped me, i was charging for 2 iPhone, service, lease, activaron lots of money every month, i gave one phone back i returned the iPhone paid all charges for lease plus the very bad service, the other phone was lost they were still charging service, lease and I found it and they didn't want to receive phone back they are charging in the last bill more than 260 dollars they are charging for a Samsung galaxy s6 instead of the iPhone 6s I'm extremely disappointed with this company, bad service ad customer service
Posted by vernon bell
on
I HAVE ONE LINE OF SERVICE AND BEING CHARGED $187 A MONTH ALSO BEING CHARGED FOR PHONES THAT WERE TURNED IN, AND MY PHONE SERVICE WAS INTERRUPTED ON 9/11 FOR NON PAYMENT AFTER I PAID $103 2 DAYS BEFORE. i HAD TO PAY ANOTHER $206 TO GET PHONE TURNED BACK ON...NOW I WAS TOLD I NEEDED TO PAY MORE MONEY...I NOTIFIED SPRINT IN DEC, THAT I NO LONGER HAD THE TABLET I PURCHASED 4 YEARS AGO AND WANTED IT SHUT OFF..BUT FOUND OUT TODAY THAT THE WHOLE TIME THE TABLET WAS STILL ACTIVE AND I'VE BEEN PAYING FOR IT.. I WANT A REFUND AND I WANT OUT OF THIS SERVICE
Posted by Kathryn Peterson
on
Sprint customer service is horrible. 3 stores and 4 phone calls today. Every call was disconnected when I asked to speak with a manager. I still have not been able to talk to a manager. I am constantly lied to by store employees. 3 out of 4 phones have completely failed in less then 2 years. Reactivation charges promised to be refunded 2 times. Never have. Always false charges. The latest is the "free" headphones have been costing $25 a month for 13 months as well as owe over 100 left. They broke. Bluetooth shot just outside of warranty. The iphone 7 they went with cannot plug in to them. Completely useless. Now a 3rd broken phone. Never dropped or water damage to any of the 3 phone. Store 1 told me that "they dont make the phones" store 2 told me to go to the apple store. The phone was purchased at Sprint not apple. Apple offered me 1/2 off a replacement. Sprint offered to charge me 189 to get out of the broken phone to resign 22mo lease on a new one at full retail price. 4 lines at almost 300 a month. I was told the bill would be under 200. Store 3 told me to open another phone line for an additional 20 a month plus phone charge to lease of 23. This is how they help customers? I will be discontinuing service this month for over 1000 in additional charges after many years of loyal service to their company. DO NOT go to sprint.
Posted by Judy
on
Sprint repeatedly tacks on added charges to my bill and makes it impossible to log into the account to view the bill. I have provided my user name, password, PIN, name, answered security questions and they repeated lock me out of my account. When I ask them to email me a copy of my bill, they tell me that will take them weeks to resolve. They charge my credit card automatically each month, but they make it very elusive to get your bill because they dont want to provide you with transparency in their charges. Their billing practices are very deceptive and a class action suit should be brought against them.
Posted by Melissa
on
I just come to learn that in April when I upgraded my daughters phone the rep at the store said I would save money if i switched plans. I was then charged $25 a subsidized surcharge for owning my phone an being in an old contract. My estimated current charges should be 292 a math, which discounts and taxes 350, I am paying over 400. Shame on me as I do not check my bill on a monthly basis but refuse to do auto pay for the additional discount of 25 per month. I just come to find out that my plan per phone is 5 less per month. When speaking to CS they are saying it is the auto pay. No where not he site does it state this. It is very disheartening to find out that I have been a loyal customer for over 12 years and they are cheating me. Everything online in stores are false advertising. As I said shame on me for the last year not paying more attention to my account as I am sure I have over paid more than 1200 for yearly service to them. At this time, I am looking for alternative options. Recommendations greatly appreciated!
Posted by Tammara Breland
on
Today i went in to get my phone unlocked as my 4 yr old locked it. I have the I phone 7. The nice lady unlocked it with her hands using a three finger tap motion. That was nice. I looked into when i was eligible for an upgrade to my line. I was told that I was paying $100 too much for my service already (old plan) and that my phone was not eligible untill around october. 1> This is the first account of not being honest.
2> the second account
I said how when 6 months ago i was already eligible? he looked and told me that I had just upgraded my phone 6 months ago. I said no my husband upgraded into the I Phone 7 plan and afterwards once we left the store came back that I swapped phones with him and took his I phone 7 and he has my samsung 7 (I already own) . I was informed that the customer service person used my phone as the upgrade and left my husbands account alone. I specifically told them then that I didn't want to do that plan as i like to own my phones and keep them to give to my kids. They baited and switched me as I am the main phone account holder.
3: This is the third incident of unfair practices. I was told by the employee that he could get me a lower price if I wanted to upgrade my husbands line into the I phone 7 buy one get one free. That it would only be $16 each at $32 a month for my lines and if i used auto pay that it would take my bill and cut it down another $25. thus the total would cut my $438 whicj was $388 last month down to a grand total of $342 and I would have two new I phone 7's and my bill would be $100 lower per month on top of my free up grade to my tablet in which I was paying service for that would drop from $10 or $15 and not using the service. I was also told that my tablet was totally paid off and that my new upgraded tablet would have been an elite tablet which would have been an downgrade to the one I had..(as if I was dumb) and told me i would only have to pay $15 to get it hooked to the web. After I turned down his offer to get the phones his face expression and whole body energy towards me changed. I asked him to just give me my free upgrade tablet and i would talk about the phones later to my husband. He said ok then went into the back and stayed gone for 20 min before I ask the other person what happen to him. He took over and once again tried to tell me of the great deal of money he was going to save me and how i could benefit from it. I said, no thanks now can we get my free tablet upgrade so i can go. He got fidgety and started stuttering and said well the upgrade is free but...i would have to pay for an activation fee of $30. I asked why do I have to pay for a activation fee for a service Im already paying for? Then i said better yet..why am I being charged for the tablet when I asked twice now to have that turned off. Its already paid for in full and was informed that they would print me out the proper paper work to start the claim to get it looked at by customer service financial specialist. I told the guy that why do you guys say that when this would be my third time putting in the complaint because they lied and said it was turned off when we upgraded my phone 6 months ago. They lied about putting the papers in but never gave me any proof...also the time they bait and switched my services with ought permission! He informed me that they did the same thing to him so he knew exactly what to do and could help me and print out the paper request I needed, I said isn't that illegal to do that to people. What if someone was to get a lawyer? He looked up from the computer and then said since you said that, Im not able to help you no more and I want you to leave my store and then called the cops on me in front of my husband and four year old daughter. I am very upset!
I have been lied to and cheated on multiple accounts and its not right that they do this to us and not be held accountable. Not to mention call the cops on me because of it like Im a common criminal or thief! HOW rude can you be! After having the cops called on me I want to sue. Thats the final straw.
Posted by Amber Neff
on
My husband and I had been with sprint for over 8 years . They were constantly over charging us . no matter how many times I call . it was the same thing over and over . every bill.. The final straw was we had purchased 3 lg g4 when they first came out . ah the factory flaw. Sprint would not replace the phones . even tho it was a factory flaw. Said the only way they could help us is if we added a additional line and replaced the phones that way . we go from paying 3 lines to paying 5 lines. Because of this .. I call sprint again a few months later because we can not afford the charges . I talk to a supervisor who says. They have a new plan unlimited everything for 150 a month . and since we are valued customers she will switch us to this plan. I respond with is this including all taxes and fees . She response with yes maam it does. Great!!! Lets do it . next bill comes ..almost 4 hundred dollars ..um well maybe it's new activation fees and things ?? I wait it out. pay the bill .. Then the next months comes the bill is still almost 400 dollars.. Now mind you in our years with sprint we have forked out thousands and thousands of dollars ..for service that barley worked at all.. THOUSANDS ..and calls are recorded so they have every conversation I have had with them ...and their lies in response.. Anyway. I was fed up I called sprint and ended service .recieved a bill for 2400 dollars ..they said I didn't return the phones but I have the receipt saying other wise ..but they sent us to collections. I called sprint . they said I need to take it up with the collectiin angency?? Um no you are the ones who sent us to them . saying we didn't return phones I have the reciept for stating other wise.. But I did call collection and explained to them that the charges were bogus ..but only getting them to take off 1000 dollars off the charges .needless to say I am not really happy . and im just buying my time ..sprint is a scammy company.. And deserve a really hefty lawsuit..
Posted by CHRISTOPHER CALVERLEY
on
7/16/17. Sprint definitely making up charges, told me they are charging 43.43 per day for a device that was reported lost stolen or damaged in 2013 after canceling service due to false promises, false contracts, service issues both cellular and customer. Please add me to this class action.
Posted by Ronnie McCullough
on
Hey I see so many complaints EVERYTIME sprint put another deceptive ad on social media! HERE IS THE ONLY SOLUTION TO THIS ONGOING PROBLEM: either stop bitching or file a formal complaint with the FTC! @ FTC.gov
This is your only recourse! Sprints so called CUSTOMER SERVICE makes 8.00hr working from a call center contracted by sprint to handle all these pissed off customers! The CS reps could care less about your problem as you can see by their scripted responses to each and everyone you! These hourly employees have nothing to gain or loose by treating you like shit! No accountability and will lie to you in a minute! DO IT YHE RIGHT WAY FILE A COMPLAINT WITH THE FTC!! Pretty soon the FTC will see their case load increase against sprint and hopefully get in their ass! Once a complaint is filed Sprint must respond to FTC/customer in a allotted amount of time or face penalties
FTC.gov
Posted by Ben Jackson
on
Returned to Sprint believing the 1% claim. Promises of cutting my bill in 1/2 were inviting.
I live in the SW corner of WA state.
A great deal of my business is sending pics via text or email. I may have been able to 20% of attempts. Sometimes I just gave up after 5 or more tries.
We were unable to use streaming or any 4G we enjoyed with our previous carrier. Even in The Tri-cites and Walla Walla the service was absolutely deplorable.
I had a great personal friend that was the local manager. Each time I would call:" I will check to re-set the Dixie tower". Then it would almost work for about 1/2 a day.
I paid my bill on time and in full. Upon leaving Sprint I had to pay all the device term. charges and balances (about 6 devices).
I submitted a formal complaint asking for some credit due to the 1% claim being so greatly in error and I did not receive the product I agreed to pay for.
2 people followed up and both admitted that they had no authority to make an adjustment. The second Customer service manager said she would have been able to help me and would be willing to, but I had paid all service oriented items and the balance was all on devices.
I asked if she could go back to the payments I made and re-apply them so she could credit me for the poor service. "That would have to happen at the local level. (Which is where I started, of course).
I am very interested in signing a class action lawsuit due to false claims and no responsibility after being unable to provide the service.
Posted by Andrea Slade
on
I have been a customer of sprints for over 3 years every year I get charged an additional payment even if none of my payments are late or missed. When i call customer service they tell me no supervisor is available. Customer service rep says payments missed or late then change it to payment missed from previous year. Never correct terrible service different amount due every month. My payment started at 77 in aug of last year now my monthly payment is 115. Beyond frustrated
Posted by Whiskey Sierra
on
Been with Sprint a long time. Got unlimited data + 1500 min talk family plan long ago. Two years ago leased a phone for $20/mo with a continuous 'service credit' agreement of $19/mo that extended beyond the lease so long as you bought the phone for $200 at lease end. This was, apparently, untrue. Now I have no recourse regarding this promise of service credit extension and must therefore either upgrade with new phone purchase/rental/lease or purchase the phone for $200 or extend the lease on a month to month basis.
Posted by Tom Clemeenti
on
added a line to my account and now my bill \has more than tripled. plus they've lied to me every time i've called their service line.they also, without my permission changed my billing to paperless so i never know when my bill is due until its way past due then they threaten shut me off.
Posted by Angel lau
on
I have been going through the exact same issue but in my case I now have to go all the way down to the only store in my city which is miles away to make my payment have been doing so for almost a year and I have read every single policy and terms and conditions and nowhere does it state I have to go down to make a payment for a whole year.
Posted by Wayne withrow
on
Sprint is one to watch out for. We had our phones, they advertise how cheap their plans are. We had the family plan, and our bill every month was almost 700.00. Stuck in a 2 year contract it took everything we had to pay it. Their commercials are lies and very misleading. They changed to leasing, and thats another trap. Dont fall for it. We went to boost 4 phones unlimited everything 140.00 a month and they use sprint service.
Posted by Jerome Mitchell
on
A lot of problems with phone .. truck driver alway on go let did not work . But 7th did not work
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