A lawsuit has been filed and is seeking class action status against the roadside assistance operator after deciding to switch its analog systems to digital. The lawsuit was filed in Bucks County Court and claims 10% of vehicles with the old OnStar systems will not be provided with digital network upgrades. The lawsuit was filed on behalf of 1996-2003 GM model vehicle owners where digital capable upgrade kits were not created.
OnStar offers a variety of services depending on the level of subscription. They include hands-free telephone calls, vehicle diagnostics, remote door unlocking, roadside assistance, directions and automatic notification of emergency responders after a crash. OnStar notes that a 2006 Federal Communications Commission decision allows mobile phone companies to turn off their analog transmission systems in early 2008.
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I have a 2011 Chevy Avalanche. I got ride of my gmc Sonoma and a trailblazer they did not have Onstar so I got the avalanche that has Onstar for the fact that I was planning on driving it around country and wanted to use its turn by turn and I always used the remote using phone app being able to leave keys in car and be able to unlock with phone also remote start in when snowing truck can’t be started with remote control but can be with app now I can’t.
Posted by Dwight Johnston
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I don't see why the us Government isn't willing to hold GM accountable as they were in Canada. GM has a solution but are choosing to never offer it with fake claims of the chip shortage. They chose to put outdated technology in the vehicles when 3g and 4g services were already available, now they are taking value, function and safety that was paid for as a key feature of the vehicle with no recourse from the person stupid enough to trust GM. I can't understand why so many people are allowed to be harmed like this with no recourse against the company choosing to do so
Posted by John Geis
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The Canadian government mandated free upgrades for all Canadian-purchased vehicles under their law that a vehicle be fully supported for 10 years from date of purchase. Hardware upgrades were provided beginning in 2015. GM ended the Canadian program in 2021.
Posted by Charles Saiz
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It dropped me time after time and getting me lost on vacation then asked for help they told stay on line and they will fix it then hung up on me and gave me so many wrong direction in San Antonio , santa Fe NM , call the time and time again and won't answer.
Posted by Illinois
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Equipment not supported and not upgradeable. Vehicle devalued, warranty misrepresented, option of free service for 1 year on a new vehicle allows them to make additional money off of their product misrepresentation.
Posted by California
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I have a system which I paid for when I purchased the automobile which is useless for the balance of the life of the automobile. I estimate this to be no less than 5 years as I only have 39,000 miles on an automobile that could be usefull for over 100,000 miles.
Posted by Pennsylvania
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I have come to rely heavily upon my On-Star system and am extremely upset about it being taken away from me. I have used it many times when I have locked my keys in my car and am concerned what I am going to do when that happens after the On-Star no longer works. I also use the hand-free calling system on On-Star as a safety feature for making phone calls while driving.
Posted by California
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We have a 2002 Chevy Tahoe with OnStar. We purchased a GM vehicle for the GPS and other safety features OnStar provides. Our car was recently paid off, and is in mint condition with very low miles, and we have no intention of purchasing another $45,000+ vehicle to support the new OnStar digital network. We were finally rid of the $600 monthly payment and now in 6 more months our peace of mind is gone as well. Our car cannot be upgraded to the new equipment, and the only compensation offered so far by OnStar is an additional free year of OnStar service if we buy/lease another new GM vehicle! Absurd!
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