Hewlett-Packard Company

A certified class action lawsuit has been filed against the computer company regarding certain Pavilion models of notebook computers. The class action claims the computers contain defective inverters. An inverter is the component that regulates voltage to light the display screen. When an inverter fails, the screen becomes extremely dim or flickers, rendering the computer useless. An inverter costs less than $20, but Hewlett-Packard allegedly quoted consumers $650 to fix the problem. The lawsuit also claims Hewlett-Packard knew about the defect before it sold the computers to the public.

Posted by
Kathy Farrand
on October 23, 2021

I don't have a Pavillion but my HP Spectre x360 purchased in 2019 and died in 2021 I suspect has the very same problem. The latest comment from the HP community forum when I asked what was the cause of so many failed Spectre x360's was "it is a hardware problem, contact your local HP resource...". I suspect that they didn't want me to comment anymore about a class action suit to recover some of my money .

Posted by
Magdy Salem
on April 20, 2020

Faulty screen on hp

Posted by
Dawn Corcoran
on July 21, 2018

I have had 2 computers 2 times in a row and one the power supply had a total of 3 replacements and now I have a lap top with the same problem except it was the mother board I am now I my second I am done and I want my money back for 2 computers

Posted by
brian Rosenberg
on December 10, 2015

I purchased a special edition pavilion laptop with upgraded hardware and speakers that are no longer available. Actually returned another computer to purchase this one . over the last year under original warranty. the computer has never worked properly. HP tried to assist me in fixing problem over phone and chat several times was sent back to them back and forth 3x and mother board, keyboard many parts replaced still doesn't work they sent out another computer without the upgrades that doesn't work either. it is a year now and nothing was done in a timely manner they service dept and escalation dept. are not following the way they should. part of the Australian lawsuit they are supposed to be trained not to lie deceive or act in unproffesional manner yada yada yada. I still don't have a remedy or working device under original warranty. I did purchase an additional 3 year warranty because none of their equipment ever lasted more than 3 years. and I have been loyal to them for over 10 years and around 9k personally and in business about 30k.