The fee has been listed as a "tax", and in some occasions, even if a customer has asked that the fee be removed, Home Depot has refused to do so.

It is also alleged that the company charges the damage fee on tool rentals such as wrenches, that are almost impossible to damage.

Home Depot Damage Fee Lawsuit In the News

May-09-06: California consumers need to be warned of an undisclosed damage fee that is charged to them on all Home Depot equipment and tool rentals. [LAS]

Jan-01-06: Home Depot has allegedly been secretly adding a 10% fee to rental equipment and tools without telling consumers. [SPRAWL-BUSTERS]

Dec-30-05: Home Depot has been accused of adding a 10% damage fee to all equipment rentals without telling customers the charge is optional. [LAW.COM]

Register your Home Depot Complaint

If you have rented tools or equipment from Home Depot and were charged a 10% "Damage Waiver" without accepting or declining the fee, you may qualify for damages or remedies that may be awarded in a possible class action or lawsuit. Please fill in our form on the right to submit your complaint.

Posted by
Florida
on March 19, 2008

Home Depot charged a damage protection fee of $4.10 for the rental of a poll saw. An employee of Home Depot in the rental department explained to me that the damage protection is a very good idea in case something happened to the poll saw during my use of it. He explained that any damage would be covered without charge to me provided I elected to buy the policy. I agreed to by the policy. The poll saw was subsequently damaged during use. When I returned poll saw the employee advised me that I would have to pay for the damage. I advised this employee that I had purchased the damage protection as stated on my invoice. Home Depot's rental department called me three days later to advise me that there would be a $250 charge for the repair of the damaged item. When I explained that I had purchased the damage protection as evidenced by my invoice the Home Depot employee told me that this damage protection covered only normal wear and tear. This is not what is stated on the back of their invoice. So far I have been on people to get any Home Depot supervisor to remove the charge. I feel that this policy was sold to me fraudulently and that I am entitled to benefit from my purchase and punitive damages.