PROBLEMS WITH DIRECWAY?

Direcway is a broadband internet provider that offers high speed connection and access to the internet for home, business and government. Direcway utilizes a satellite connection to provide broadband service, through both Mac and Windows operating systems, that does not require dial up or phone lines across the contiguous United States. Direcway also provides and administers free email/ web mail accounts.

If you answer yes to at least two of these questions, please fill in our form on the right to submit your complaint.

• Have you had problems related to DirecWay's customer service, Internet connections, and/ or overcharges?
  
  
• Have you retained your DirecWay Subscriber Agreement?
  
  
• Have you retained your DirecWay monthly bills?

Direcway is owned by Hughes Network Systems, LLC, proclaimed to be the world's largest provider of broadband satellite solutions, based in Germantown, MD.

This is a paid advertisement by the law firm of Malakoff Doyle & Finberg.

Register your Direcway Satellite Internet Complaint

If you have suffered from customer service problems, connection problems, or overcharges with Direcway Satellite Internet, you may qualify for damages or remedies that may be awarded in a possible lawsuit. Please fill in our form on the right to submit your complaint and we will have this lawyer review your complaint.

By submitting this form, you are asking the law firm of Malakoff Doyle & Finberg to contact you. You are under no obligation to accept their services and you are free to choose which lawyer you want to work with. Lawyers are usually paid out of the proceeds of the settlement or verdict rendered.

At LawyersandSettlements.com, it is our goal to keep you informed about important legal cases and settlements. We are dedicated to helping you resolve your legal complaints.

Posted by
Maryland
on April 3, 2008

They advertise falsely, do not provide services as agreed, initiate policies that exist as "fair" but are based on usuage of 10 years ago, poor customer service, inability to perform routine activities with support secondary to a company that you can only reach abroad (india), customer service agents that threaten to discontinue your service if you ask for the grievance policies for customers that have complaints. Routinely scheduled microsoft required downloads to remain up-to-date result in suspended services.

Posted by
Texas
on March 18, 2008

Download speeds as low as 9kbps measured by their own download measurement program. Was told they do not guarantee speeds and I would just have to live with it! The main times I can get good speeds are early in the morning and late at night when most people are in bed.

Posted by
Texas
on September 5, 2007

We have had our service severely limited by Hughesnet's FAP. This FAP was not part of our original agreement when we started with Direcway. We have had Direcway/Hughesnet Service for probably 10 years and had never experienced download limitations until recently. When we called they explained that the FAP limited our downloads to 200mb within 24 hours. If we exceed this amount our service speed drops to less than 1% of normal for a period of 24 hours.

This didn't exist when we signed up for service. How can they just add it after we have had their service for so long?

How can they, in effect, stop me from using their service by slowing my download speed from 650 mbps to 5 mbps?