San Francisco, CA: A potential consumer fraud class action lawsuit has been filed against Apple alleging the company's voice assistant feature found on its latest iPhone, called Siri, doesn't work as advertised.
The lawsuit, filed in the Northern District of California, brought by iPhone 4S customer Frank Fazio, states "Promptly after the purchase of his iPhone 4S, [Fazio] realized that Siri was not performing as advertised," the suit says. "For instance, when [Fazio] asked Siri for directions to a certain place, or to locate a store, Siri either did not understand what Plaintiff was asking, or after a very long wait time, responded with the wrong answer." Conseqeuntly, Fazio believes that Apple has overpromised on Siri's capabilities.
"Notwithstanding Apple's extensive multi-million dollar advertising campaign showcasing the Siri feature, and the fact that the iPhone 4S is more expensive than the iPhone 4, the iPhone 4S's Siri feature does not perform as advertised, rendering the iPhone 4S merely a more expensive iPhone 4," the lawsuit states.
The lawsuit alleges that Apple is in violation of the Consumers Legal Remedies Act, California's Unfair Competition Law, is in breach of warranty, and has committed both intentional and negligent misrepresentation. The suit seeks class action for other iPhone 4S owners, with the end goal of an injunction against Apple selling the device, as well as damages.
