A class action lawsuit has been filed against the company alleging furnaces were defective. The lawsuit was filed on behalf of Canadian customers who purchased furnaces since the mid-1980s under the Carrier, Bryant, Day & Night, or Payne brand names. Carrier allegedly started manufacturing its high-end furnaces out of inferior material that corrodes and prematurely fails, without disclosing that fact to consumers. Carrier stopped using stainless steel secondary heat exchangers in favor of cheaper polypropylene-laminated mild steel which separates from the steel and degrades due to the high temperatures in the furnace, exposing the underlying mild steel to acidic condensate. Carrier warrants the heat exchanger for 20 years, but plaintiffs allege that Carrier's condensing furnaces fail prematurely and well before their warranted and expected life.
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Reader Comments
Posted by
Georgia
on
Georgia
on
This furnace has resulted in 30-40 service visits over the 15 years we have had it, all with the same symptoms - those that are described as resulting from the faulty secondary heat exchanger. Carrier has refused to send a rep out until this week; several service men have just given up over the years.
