Blockbuster has been accused of failing to disclose important terms in its new policy on late fees. Apparently, overdue rentals are converted to sales if the game or movie is not returned by the due date.
Some consumers are seeking restitution for overdue rentals that were converted to sales, and others want compensation for being charged late fees by stores that were not participating in the new policy, but did not inform consumers.
Blockbuster's new policy went into effect on Jan-01-05, but consumers are unclear or uninformed about the details of the change.
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