<b>American Airlines

A class action lawsuit has been filed against American Airlines on behalf of all persons who have had personal and private information about them unlawfully gathered and transmitted to third parties by American Airlines and Airline Automation, Inc. The suit alleges that the company violated the Federal Electronic Communications Privacy Act and that it disregarded its privacy policy regarding the collection and use of personal information concerning its customers. Also named as defendants in the suit are AMR Corp., Airline Automation, Inc., Fair, Isaac and Company, Inc., Infoglide Software, Corporation, Ascent Technology, Inc., and Lockheed Martin Corp.

Posted by
Shaddy Hunt
on March 9, 2019

On March 3rd, 2019 my son and I was fly from Fresno CA to Tucson AZ. We arrived at the airport around 4:45am to catch our flight for 6:00am .I have flew with my son over 5 times I took my bag that will be check ( I am in the military so free bags) I Went in and placed my bad in the front of the line. Like I normally do in any airport went back to the car got my son and his car seat and stroller out. Went in line to check in. There was 3 people I ahead of me. . Next thing I know there is a police officer surround my bag I placed in the front in the line. I said told him that was my bad. there was no way to carry it because I had a stroller, car seat ,and carry on diaper bad I was going to check that bag. He then told me if I didn't get it he would take it. I explained I do this in every Airport due to all the things I have to carry. Luckily there was a couple in the front of me that was in the army also. They told me they would watch my son really fast while I get the bad, so the man that works at AA said he called the police (he seen me bring the bag in). Then it was about 505 and I had to have my bags checked by 520 to board by 6. He called the people in front of me and at 505 he stopped calling my line ( I was next in line) he procrastinated and then called me at 521 to the front of the line to check in my bag and told me he wouldn't be able to because it was 521. He didn't offer to put us on the next flight as a stand by and told me and the others in line we had to call AA customer service to Book another flight. I then had my bad come back to get us from the airport and call AA customer service .The rep i spoke with told me i would have to book and pay for a 1 way flight because I was a no show. I explained to her what happened & requested a supervisor. Then supervisor was very rude to me I explained to her what happened and i felt like it was decimation and requested a Manager she then told me no there was nobody else to speak with and hung up on me. I called back and spoke with another supervisor who explained there was nothing he could do and i would be paying 301 for a 1 way flight my org. ticket was for a round trip was about the same. I then found a flight i could afford for 179 but was 2 hrs away leaving from SJC TO PHX (phx is 2 hrs. away from Tucson) but that was all I could afford. I then had to have my dad drop us off and that airport and then flight was delayed we ended up flying into phi and getting picked up by my Husband and drove 2 hrs. Home. I was being d decimated against and racially profiled. This isn't the first time with AA but this is my first time reporting it. I will never fly with them again.

Posted by
eagobin@microsoft.com
on December 9, 2017

I have been a loyal customer of AA for almost 35 Years. I would like to be part of this class action law suit! Thanks