Santa Clara, CA: Frontier Airlines is facing a consumer fraud class action lawsuit filed by customer who allege a significant delay of their flight on Frontier Airlines resulted in their incurring economic, actual, damages, among other things.
Filed by Volha Budylina and Marina Snopova Dmitri Prigorenko, individually and on behalf of their minor children, Mathew and Angelika Prigorenko, the class action alleges breach of contract and violations of Article 19 of the Montreal Convention for the Unification of Certain Rules for International Carriage by Air.
Specifically, the plaintiffs claim they were scheduled to fly from Punta Cana, Dominican Republic to Chicago on January 28. However, due to alleged negligent maintenance of an aircraft., Frontier's flights from Punta Cana Airport were delayed on departure by more than six hours.
The lawsuit states that the plaintiffs were confined at departure area without access to food, refreshments, or lavatories. Frontier employees were allegedly willfully indifferent to the plaintiffs' care, and did not advise them as to the cause, nature, extent, or duration of delay of Frontier departing flights.
According to the complaint, the plaintiffs arrived at their destination 12-24 hours later than their planned arrival, the suit states. As a result, they allegedly incurred economic, actual, general, special, incidental, and other kinds of damages.
The case is US Federal Court of the Northern District of Illinois Case number 1:16-cv-03373.
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Frontier often reroutes flights to Colorado Springs destined to Denver. The only ground transportation options are a bus to Denver airport -- with no guarantee of available connecting flight nor ground transport, or a credit up to $150 for use on a Frontier flight that must be booked withing 3 months. None of this was disclosed before, during or after the trip.
Flight originated BWI.
Posted by Sarah Vinciguerra
on
I was at Laguardia airport for a 10pm flight to Denver. They kept pushing back the flight time, not informing any of the passengers what was going on. Then at midnight, they announced the flight was "cancelled" due to technical errors. They gave out vouchers saying they would reimburse you up to $400 for alternate plane ticket purchased so everyone could continue to their destination. I submitted my receipts along with my voucher within one week of traveling. I checked in after one month, three months, six months, 9 months... etc. They kept saying "your check is on its way". I filed with better business bureau and Frontier committed to pay. It's been over a year since the cancelled flight and I have not seen one penny from Frontier.
Posted by S Fox
on
I was on a flight from puerto vallarta to Denver on December 19 and experienced a long delay on the tarmac when we arrived in Denver during the snow storm. My hotel hotel gave my room to someone else. There was a general panic among the passengers regarding this storm and all the delays at the airport. The crew did very little to make us comfortable. Most were tired and hungry. I did not know about this lawsuit until. I heard about it on my local news.
Can anyone tell me if I could be included in this suit.
Thank you
S fox
Posted by Patrice Brown
on
Booked a package deal to Vegas flying out of Nashville on December 18,2016 on Frontier Airlines. While at airport the flight was delayed 3 times and finally at 10:30 we were told it was cancelled and the next available flight would be on Wednesday the day we were scheduled to come back. We had to find a hotel that cost $97! I'm out of over a $1,000 because the package deal was non-refundable and the activities we prepaid for were also non- refundable. I was sent a voucher that expired in May and when we looked they weren't any flights available for us to book. Frontier Airlines should be ashamed of themselves because the customer service reps are very rude.
Posted by Pat Taylor
on
Three of us were scheduled to fly from NOLA to Denver December 19, 2016, for a family reunion. Late afternoon, December 18, I checked in; got boarding passes, purchased a bundle for seats and luggage (@$349-369). Just before leaving for the airport (an hour away) I checked the status of our flight. CANCELLED! I called Frontier and recording said flight was on time. Back to the app - CANCELLED. Checked with airport-CANCELLED.
Tried to get another flight and was offered a Flight on December 23, 2016 - the day we were scheduled to return!
Also, the three of us had paid half of the rental house in Colorado which one family was able to enjoy. So we are not only out of flight and bundle, but the cost of unused house!
Now, Frontier offers a credit for flight only and it must be scheduled by March 19, 2017 and can travel at later date. No credit for paid bundle! No family reunion since one son and family are moving to Korea and December was last chance to get all of us together for next four years.
Really upset!
Posted by cindy gress
on
We were cancelled on a flight directly from Orlando Florida to MCI on 12/18/16 saying it was cancelled due to weather. other airlines were flying in to MCI that day. They rescheduled us 2 days later for the earliest but then they cancelled it. They then told us it'd be 7 days later after Christmas before they could get us home. They gave us no hotel accomodations no help only hours of waiting and being hung up on after 30-45 minutes on hold.Most unprofessional experience in flying I've ever heard of. We were out over $2000 for missing work, flights with another airline. They haven't refunded our money or anything. It has all had to come out of our pocket even though I had a plane ticket from them.They owe me flight $, bag fees paid and never used, hotel fees , meals etc. I WOULD NEVER TRUST FRONTIER after this. They just lied and lied. No answers or help.
Posted by Brittanie Van Der Linde
on
My boyfriend and I were denied boarding for a return flight home because the airline "oversold" seats. The agent at the counter said the only other option was to get us seats on a plane leaving five days later. That was not an option we were prepared to take, as we both had work to get back to the following day. The agent then provided us with a phone number to call and get our flight refunded, and that was the end of it. No voucher, no information on any flights that day with any other airliners, not even an apology. She simply let us go without any peace of mind and without any sound explanation. We were stranded. We decided to use the number she provided and get our refund, and perhaps speak with someone who was able to ease our stress and provide us with a solid apology and at least take some responsibility. We were issued a refund, but were told we had to take care of finding a flight home and then file for an additional refund for the out-of-pocket expense we were about to accrue with a different airline. Now that we are home, I have been online and on the phone for the past four days and still no one seems to "have the authority" to help any further, and am being told that "in your notes, the agent has explained that you were late. We see nothing here about a flight being oversold". Now, not only are we being blamed for their mistake, my boyfriend and I are out almost $1,200, and are left feeling helpless and taken advantage of by an airline that boasts on their website that they are "committed to serving it's customers".
Posted by Sharon McDonald
on
Overcharged for luggage via misrepresention og bag fee policies, flight was delayed twice out of Denver, arrived in St Louis from Denver. Twenty of us waited at baggage claim only to be told that all of our luggage was still in Denver because Frontier is still trying to catch up with prior luggage losses and our bags didnt fit on plane. Filled out loss claim, still waiting for our bags. We booked on Hotwire and there was no mention of all of the nickel and dime charges we incurred over and above prepaid Hotwire purchase. We're out approx $200 addtl fee, lost 2 checked bags and sat forever in Denver airport, after two flight changes and one gate change.
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